In a time when trust is low Australians can be reassured by how Government and the media communicated the drama of the Martin Place siege.
The hostage siege in Martin Place ended at around 2:00am this morning with three people tragically killed. As the necessary legal processes take their course it will be sometime before the complete picture of what happened is known. Already some communications issues have emerged.
Authorities respond well
Well done to the national and NSW State authorities from the Prime Minister down for the way they managed communications. Throughout the 16 hour siege they communicated with clarity, confidence and compassion – the hallmarks of effective crisis communications.